{"id":6323,"date":"2019-12-28T18:53:26","date_gmt":"2019-12-28T23:53:26","guid":{"rendered":"https:\/\/www.domaineyamaska.com\/faq\/"},"modified":"2026-05-12T19:16:56","modified_gmt":"2026-05-12T23:16:56","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.domaineyamaska.com\/en\/faq\/","title":{"rendered":"Policies"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"6323\" class=\"elementor elementor-6323 elementor-3660\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0549cec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0549cec\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5ff8948\" data-id=\"5ff8948\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7eef5ce elementor-widget elementor-widget-toggle\" data-id=\"7eef5ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1331\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1331\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-caret-square-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-square-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Reservation and cancellation policy - Chalet<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1331\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1331\"><div>\n<p><b>RESERVATION POLICY<\/b><\/p>\n<\/div>\n<div>\n<ul>\n<li>\n<p>By booking at Domaine Yamaska, you confirm that you have read and understood our 2026 booking conditions. You also agree to respect them.<\/p>\n<\/li>\n<li>\n<p>A $200 deposit, taxes included, is required to confirm a reservation. The $200 deposit is non-refundable.<\/p>\n<\/li>\n<li>\n<p>The balance of the total amount including taxes is payable on site. We use the same credit card as for the deposit. We only make one transaction.<\/p>\n<\/li>\n<li>\n<p>The site and cottages are only available from 4:00 pm and must be vacated by 11:00 am.<\/p>\n<\/li>\n<li>\n<p>All cottages are non-smoking.<\/p>\n<\/li>\n<li>\n<p>&nbsp;Electric vehicles may not be charged at the chalet.<\/p>\n<\/li>\n<li>During your stay, you are responsible for the chalet in your care. Our cottages are carefully inspected and maintained between rentals to ensure a quality experience for all our guests. Any breakage or damage attributable to your stay will be billed to you (plus taxes).  <\/li>\n<\/ul>\n<p><b>CANCELLATION POLICY<\/b><\/p>\n<ul>\n<li>By booking at Domaine Yamaska, you confirm that you have read our cancellation policy 2026. You also agree to respect them.<\/li>\n<li>Weather is not considered a reason for cancellation or modification.<\/li>\n<li>Under no circumstances will the $200 deposit be refunded.<\/li>\n<li>If you are unable to honor your reservation 15 days or more before your scheduled arrival date, you may postpone your stay to a later date (before March 31, 2026 for winter stays and before October 31, 2026 for summer stays). The $200 deposit will be reapplied to the next reservation. The trade-in includes the same number of nights for the same type of chalet. This option is applicable only once.<\/li>\n<li>If you are unable to honor your reservation within 14 days of the scheduled arrival date, the total amount of the reservation, including taxes, will be forfeited.<\/li>\n<li>No refunds will be made for cancellations and\/or changes during the stay.<\/li>\n<li>Customer missing on the day of arrival: the total amount of the stay is lost and billed.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1332\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1332\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-caret-square-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-square-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Reservation and cancellation policy - Camping<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1332\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1332\"><p><strong>BOOKING CONDITIONS<\/strong><\/p>\n<ul>\n<li><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1rem;\">By making a reservation at Domaine Yamaska, you confirm that you have read our 2026 reservation conditions. <\/span>You also agree to abide by them.<\/li>\n<li><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1rem;\">No cash will be accepted to pay the balance of the reservation. Payment by VISA or MASTERCARD.<\/span><\/li>\n<li><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1rem;\">The campground is accessible only at 1 p.m. and must be vacated by noon.<\/span><\/li>\n<li><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1rem;\">Tents are not allowed and we have no sanitary facilities.<\/span><\/li>\n<li><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1rem;\">A $50 deposit, taxes included, is required to confirm a reservation. The deposit is non-refundable.<\/span><\/li>\n<li>The balance of the total amount including taxes is payable on site. We use the same credit card as for the deposit. We only make one transaction.<\/li>\n<\/ul>\n<p><b>CANCELLATION POLICY<\/b><\/p>\n<ul>\n<li>By booking at Domaine Yamaska, you confirm that you have read our cancellation policy 2026. You also agree to respect them.<\/li>\n<li>Weather is not considered a reason for cancelling or modifying a stay.<\/li>\n<li>Under no circumstances will the $50 deposit be refunded.<\/li>\n<li>If you are unable to honor your reservation within 6 days of your scheduled arrival date, it is possible to postpone your stay until a later date (before October 13, 2026). The $50 deposit will be reapplied to the next reservation. The restart involves the same number of nights. This option is applicable only once.<\/li>\n<li>If you are unable to honor your reservation within 5 days of the scheduled arrival date, the total amount including reservation taxes will be forfeited.<\/li>\n<li>No refunds will be made for cancellations and\/or changes during the stay.<\/li>\n<li>Customer missing on the day of arrival: the total amount of the stay is lost and billed.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1333\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1333\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-caret-square-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-square-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Privacy policy <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1333\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1333\"><p>Consult our <span style=\"text-decoration: underline;\"><span style=\"color: #008000;\"><strong><a style=\"color: #008000; text-decoration: underline;\" href=\"https:\/\/www.domaineyamaska.com\/wp-content\/uploads\/2025\/02\/Politique-dec-onfidentialite-Domaine-Yamaska.pdf\">privacy policy<\/a><\/strong><\/span><\/span><\/p>\n<p><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: 1rem;\"><b><u>Manager:<\/u> <\/b>Alexandra<\/span><\/p>\n<p><span style=\"text-decoration: underline;\"><br \/>\n  <b>Contact:<\/b><br \/>\n<\/span> info@domaineyamaska.com or 450-919-1400<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1334\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1334\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-caret-square-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-square-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Arrival and departure times<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1334\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1334\"><ul>\n<li><span style=\"text-decoration: underline;\">Chalet arrival:<\/span> 4 p.m.<\/li>\n<li><span style=\"text-decoration: underline;\">RV arrival:<\/span> 1 p.m.<\/li>\n<li><span style=\"text-decoration: underline;\">Chalet departure:<\/span> 11 a.m.  <\/li>\n<li><span style=\"text-decoration: underline;\">RV departure:<\/span> 12 noon<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1335\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1335\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-caret-square-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-square-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Pets<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1335\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1335\"><ul>\n<li><span style=\"color: #000000;\"><b>Chalet <\/b>: A maximum of 2 pets per chalet are allowed ($45.99\/ pet per stay).  <\/span><\/li>\n<li><span style=\"color: #000000;\"><b>RV<\/b>: A maximum of 2 animals per lot are accepted (no charge).<\/span><\/li>\n<\/ul>\n<p style=\"margin-top: 1.5em;\"><span style=\"color: #000000;\"><b>Note<\/b>: They must be kept on a <b>leash <\/b>and droppings must be picked up. <b>You are responsible<\/b> for any damage caused by your dog.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1336\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1336\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-caret-square-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-square-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Water<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1336\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1336\"><p>Drinking water is available on the campsite.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1337\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1337\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-caret-square-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-square-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Railroad<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1337\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1337\"><p>The Bromont rail line is now operational.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5d2132e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5d2132e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2a46bf9\" data-id=\"2a46bf9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fc1dd10 elementor-widget elementor-widget-spacer\" data-id=\"fc1dd10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ace0377 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ace0377\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-908832f\" data-id=\"908832f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1cbd2c4 elementor-shape-circle e-grid-align-right elementor-grid-0 elementor-widget elementor-widget-social-icons\" data-id=\"1cbd2c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-facebook elementor-repeater-item-d32a56c\" href=\"https:\/\/www.facebook.com\/domaineyamaska\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Facebook<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-facebook\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-instagram elementor-repeater-item-9396f79\" href=\"https:\/\/www.instagram.com\/domaineyamaskabromont\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Instagram<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-instagram\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Reservation and cancellation policy &#8211; Chalet RESERVATION POLICY By booking at Domaine Yamaska, you confirm that you have read and understood our 2026 booking conditions. You also agree to respect them. A $200 deposit, taxes included, is required to confirm a reservation. The $200 deposit is non-refundable. The balance of the total amount including taxes [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":12006,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-6323","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Policies | DOMAINE YAMASKA<\/title>\n<meta name=\"description\" content=\"Here are the answers to the questions most frequently asked by our customers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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